Making the Move to an AI-Driven Contact Center
A 3-part series featuring Sheila McGee How to make a future-proof cloud contact center investment
It is estimated that two-thirds of contact center agents are still on-premises. If you are one of them, you’re not alone. But there are more reasons than ever to break inertia and make a change. Watch the first segment of our series to hear why the time is now and the top 3 things you should consider before making the move.
It is estimated that two-thirds of contact center agents are still on-premises. If you are one of them, you’re not alone. But there are more reasons than ever to break inertia and make a change. Watch the first segment of our series to hear why the time is now and the top 3 things you should consider before making the move.
Innovation and the cloud contact center: what you need to know about AI, automation, and digital engagement
In the second segment of our series, we’ll be looking at what you need to know about innovation in the contact center. We’ll cover the hottest topics like automation, AI, and digital. And we’ll give you insight into what to look for as you are making a contact center decision that will grow and scale with your needs.
In the second segment of our series, we’ll be looking at what you need to know about innovation in the contact center. We’ll cover the hottest topics like automation, AI, and digital. And we’ll give you insight into what to look for as you are making a contact center decision that will grow and scale with your needs.
Cloud contact center + calling + collaboration: Better together?
In our final segment, we’ll be looking at both UCaaS (calling and collaboration) and CCaaS (cloud contact center). We’ll discuss which area you should start with, and what the benefits can be of streamlining to a single vendor across both.
In our final segment, we’ll be looking at both UCaaS (calling and collaboration) and CCaaS (cloud contact center). We’ll discuss which area you should start with, and what the benefits can be of streamlining to a single vendor across both.
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