Want to transform your customers’ experiences, improve agent productivity, and reduce overhead in contact center operations? During times of crisis, the stakes are even higher as customer inquiries increase and employees adapt to working from home.
Join Industry Analyst and thought leader, Zeus Kerravala along with Cisco and Selligent executives to hear about the latest trends impacting customer experience and how CX-centric organizations can have full visibility to the customer journey to deliver proactive care that will improve experiences and business outcomes.
Principal Analyst, ZK Research
Chief Growth Officer, Cisco Contact Center
VP of Customer Experience, Selligent
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