Modern Customer Experience (CX), born in 2002, is approaching its 20th birthday and going through its 4th major transformation. This is being referred to as: CX Wave 4 – The Wave of More. That means more ROI, more transformation, more speed, more personalization, more audiences, more scale, more data driven, more intelligence, and more impactful.
Join 4 leaders of the CX Wave 4 movement, Cisco, McorpCX, Sykes, and Usermind as they discuss the most important 9 CX trends that you need to be paying attention to in 2021 and beyond. The conversation will be focused around: