CX - Wave 4 Webinar: Join McorpCX, Cisco, Usermind and Sykes Digital To Discuss This Pivotal Moment

Abstract

Modern Customer Experience (CX), born in 2002, is approaching its 20th birthday and going through its 4th major transformation. This is being referred to as: CX Wave 4 – The Wave of More. That means more ROI, more transformation, more speed, more personalization, more audiences, more scale, more data driven, more intelligence, and more impactful. 

Join 4 leaders of the CX Wave 4 movement, Cisco, McorpCX, Sykes, and Usermind as they discuss the most important 9 CX trends that you need to be paying attention to in 2021 and beyond. The conversation will be focused around:
  • The 9 all-important CX Wave 4  trends
  • How they will benefit you
  • Do something and the dangers of doing nothing
  • What best practice leaders are doing (and you should do now) 
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Meet Our Speakers

michel feaster
Michel Feaster
CEO and Founder
Usermind

The leader in Journey and
Experience Orchestration 
michael gravel
Michael Gravel
Global Collaboration Lead
Cisco

Elevating Employee Experience (EX)
and Customer Experience (CX) with
Webex Experience Management
steve gush
Steve Gush
VP of Global Digital Solutions
Sykes

Intelligent Experiences, AI/ML, Robotics
and other innovative technology impacts
graham clark
Graham Clark
VP of Market Development
McorpCX

Helping companies capture CX driven
business transformation improvements since 2002

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