Scale Customer Experience and Engage with Customers on their Terms

This on-demand webinar provides practical insights into how you can turn your CX vision into reality while achieved the outcome the customer desires.

Watch Ecosystm, Auscontact and Webex on this on-demand webinar to hear:

• The importance of getting close to your customer and understanding their journeys
• Why meeting your customers on their terms can no longer be compromised
• How to move beyond transactional to interactive, predictive and proactive customer experience
• How to analyze and making sense of the CX data across all touchpoints

One of the foremost multi-disciplinary analysts in the APAC region, Audrey boasts an eclectic set of expertise, in segments as diverse as enterprise collaboration, unified communications-as-a-service (UCaaS), video, contact center, CX, outsourcing as well as artificial intelligence, enterprise mobility and digital transformation.

Audrey has a proven track record both as an analyst and a business leader, having spent close to two decades in various analyst roles at Frost & Sullivan, providing counsel to C-level executives on go-to-market strategies – most recently as Head of Research and Senior Fellow at the firm’s ICT practice in Australia and New Zealand. As one of the pioneers of the firm in the region, Audrey played a pivotal role in its regional expansion, including building and mentoring a team of analysts across various markets in Asia-Pacific, including Malaysia, Singapore and Australia.

Lukas leads the innovation and strategy for the Customer Experience practice across APJC. Lukas works with customers and technology partners across the region to deliver reimagined CX strategies underpinned by innovative technology solutions. Lukas has 20+ year’s global experience in the CX and EX industry.