UCM 15 and Webex Calling

AI has the potential to revolutionize customer experience as we know it today. And it’s a good thing. New global research highlights the urgent need for improved customer service, with only 25% of customers highly satisfied with their last engagement. With many businesses struggling to meet ever-changing customer expectations, AI stands out as the next frontier in achieving lasting customer loyalty.

Join us for an insightful webinar where we delve into new AI market research and real-world impacts of generative AI designed for customer experience.

You’ll walk away with a deeper understanding of:

Top trends of AI in customer experience.
Best practices for implementing AI in the contact center and expected outcomes.
User findings reported by customers using the AI Assistant in Webex Contact Center.

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AI in Action: The real-world impact of AI in CX